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SVTC Engineer III

2 months ago

Washington, Washington, D.C., United States GTSC Talent Solutions Full time
Job Description

GTSC Talent Solutions is seeking a highly skilled SVTC Engineer III to lead and support enterprise UC projects. The ideal candidate will have a strong background in UC (VoIP/VTC/DVTC) engineering and architecture development, as well as excellent problem-solving and troubleshooting skills.

Key Responsibilities:
  • Lead and support enterprise UC projects, providing UC engineering and architecture development support.
  • Provide a high level of technical understanding for problem solving and troubleshooting.
  • Provide training and support to subordinate engineers/administrators/technicians when necessary.
  • Interact with hardware and software vendors to address issues when necessary.
  • Use escalation standards and personal judgment to ensure timely resolution of problems.
  • Resolve escalated trouble tickets from Service Desk.
  • Work on-call shift rotations with other members of the department.
  • Deployment and troubleshooting of VOIP equipment such as Cisco UC equipment.
  • Deployment and troubleshooting of VOIP tools - Jabber, Microsoft Teams, WebEx, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC).
Requirements:
  • Bachelor's degree from an accredited institute in an area applicable to the position.
  • Minimum six (6) years of relevant experience in addition to education level.
  • Must possess current DoD 8570 IAT II and CCNP (or equivalent) certifications.
  • Experience working in a DoD or IC environment desired.
  • Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph.
Benefits:
  • 401K with 15% employer contribution.
  • Four (4) weeks comprehensive annual leave (20 work days).
  • Additional leave can be earned in lieu of overtime.
  • 11 Paid Federal Government Holidays.
  • Up to $5,000 annually for individually tailored education / training program.
  • Life Insurance at 1x annual salary with employee option to purchase additional coverage for self and dependents.
  • Short-term and long-term disability.
  • We contribute a generous portion towards the cost of monthly medical plans for any of the three medical, 1 dental and 1 vision plan provided by CareFirst.
  • All employees are eligible to earn generous incentive and performance bonuses.

GTSC Talent Solutions is an equal opportunity employer committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.