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Business Development Associate

2 months ago

Fort Wayne, Indiana, United States DeHaven Chevrolet Full time
About DeHaven Chevrolet

We are a family-owned business dedicated to delivering exceptional customer experiences. As a Business Development Coordinator, you will play a crucial role in helping us achieve this goal.

Responsibilities
  • Process Optimization: Maintain and improve the internet and customer development processes for the service department to ensure seamless customer interactions.
  • Team Coordination: Coordinate tasks and schedules within a group of service representatives in a call center environment to maximize productivity and efficiency.
  • Customer Engagement: Schedule customer appointments and contact existing customers with current service promotions to foster strong relationships and drive sales.
  • Lead Generation: Attract potential clients and retain current clientele by answering product and service questions and providing expert advice.
  • CSI Excellence: Contribute to high scores for the manufacturer's customer satisfaction index (CSI) by consistently delivering exceptional customer experiences.
  • Continuous Improvement: Strive for continual improvement in the Business Development Center and the company as a whole by identifying areas for growth and implementing changes.
  • Integrity and Ethics: Hold yourself and others to high moral and ethical standards, conducting yourself with honesty and integrity in all interactions.
  • Product Knowledge: Develop a deep understanding of manufacturer's specifications and stay up-to-date with new changes in products to provide expert advice to customers.
Requirements
  • Communication Skills: Possess superior communication skills, both oral and written, to effectively interact with customers and colleagues.
  • Organizational Skills: Demonstrate outstanding organizational and multi-tasking skills to manage multiple responsibilities and priorities.
  • Stress Management: Ability to remain strong and calm in a stressful environment, thriving under pressure to deliver exceptional results.
  • Automotive Experience: Preferably have experience in the automotive industry, with a strong understanding of products and services.
  • Background Check: Willing to submit to a background check and drug screen as a condition of employment.