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Surgical Services Scheduler
2 months ago
Education Requirements
High School Diploma or equivalent is preferred.
Experience Requirements
Prior experience in a medical front office setting is advantageous.
Familiarity with medical terminology is beneficial.
Essential Skills
This role demands strong critical thinking abilities, sound judgment, and the capacity to operate with minimal oversight. The ability to thrive in a high-pressure environment and take appropriate actions is essential.
Welcomes visitors and communicates effectively with patients and healthcare providers.
Manages workflow and maintains records of office activities.
Handles all aspects of the check-in and check-out processes.
Updates and enters patient demographic and insurance details.
Collects copayments and outstanding balances from patients during their visits.
Completes pre-appointment checklists and prepares accordingly.
Handles phone calls, directs inquiries, and distributes messages, including managing answering service communications.
Maintains a clean and organized office environment.
Monitors and keeps track of necessary office supplies.
Responds to information requests, reviews files and records, answers inquiries, and addresses incoming work requests promptly.
Oversees and addresses all front office task buckets in a timely manner.
Coordinates referrals for patients to see other healthcare providers as required. Sends necessary records and notifies patients as needed.
Performs additional tasks as assigned by practice leads, supervisors, managers, and the Market director within the scope of the position.
Surgery Scheduling Responsibilities:
Organizes all surgical and radiologic procedures as ordered by physicians.
Documentation Duties:
Completes necessary documentation including orders, consent forms, insurance authorizations, coding for procedures and diagnosis, and medical charts for hospitals. Arranges pre- and post-operative appointments and meets with patients to finalize all required paperwork.
Prior Authorization and Precertification:
Codes all surgical and radiologic procedures.
Contacts patients' insurance companies to confirm coverage and benefits; verifies prior authorization and precertification requirements before any surgical or radiologic procedure.
Submits required information with all orders and coordinates peer-to-peer reviews when necessary.Haywood Regional Medical Center is an equal opportunity and affirmative action employer, seeking diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
