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Technical Support Specialist

2 months ago

Bowling Green, Kentucky, United States Graves Gilbert Clinic Full time
Position Overview:
As a vital member of the Graves Gilbert Clinic team, you will play a crucial role in providing exceptional technical support to our healthcare professionals. Your expertise will ensure that our clinical applications function seamlessly, enhancing the overall efficiency of our services.

Key Responsibilities:
  • Manage and respond to Help Desk inquiries, delivering prompt and professional assistance to end-users.
  • Accurately log and categorize service requests, focusing on clinical applications such as EMR and Practice Management systems.
  • Provide specialized troubleshooting support for clinical software, ensuring optimal performance and user satisfaction.
  • Work collaboratively with healthcare staff to maximize the effectiveness of IT tools and applications.
  • Resolve desktop-related issues for Windows-based systems efficiently.
  • Independently troubleshoot technical problems and escalate complex issues to the appropriate IT personnel.
  • Conduct follow-ups with end-users to confirm issue resolution and provide updates on outstanding requests.
  • Assist users in navigating and resolving technical challenges, particularly in clinical application workflows.
  • Offer proactive guidance to healthcare staff to enhance their use of technology.
  • Collaborate with IT colleagues to identify and implement process improvements, especially regarding healthcare applications.
  • Gather and communicate feedback from healthcare professionals to enhance the IT support experience.
  • Adhere to HIPAA, OSHA, and Bloodborne Pathogen regulations, maintaining compliance with workplace training requirements.
  • Perform additional duties as assigned.

Qualifications:
  • Minimum of 2 years of experience in a Help Desk environment is highly preferred.
  • Proficient in troubleshooting Windows operating systems.
  • Experience with MS Office support.
  • Knowledge of networking and printer support, both local and networked.
  • Familiarity with VoIP phone systems.
  • Strong interpersonal and communication skills, with a focus on customer service.
  • Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • This role may require participation in an on-call rotation.