Senior Technical Support Specialist

6 days ago


Bowling Green, Kentucky, United States Sumitomo Electric Wiring Systems Full time
Job Summary

We are seeking a highly skilled Senior Helpdesk Technician to join our team at Sumitomo Electric Wiring Systems, Inc. This is a hybrid position that combines in-office and off-site work, requiring at least two days of in-office work per week.

Key Responsibilities
  • Manage Helpdesk tickets in a timely and efficient manner
  • Troubleshoot end-user issues with PC hardware, Microsoft Operating Systems, and other peripheral devices
  • Provide technical support and assistance to the SEWS user base via phone, email, or IM
  • Manage user accounts in Microsoft Active Directory, including password resets and new user setup
  • Document technical solutions in our Helpdesk Ticketing system and update internal knowledge base as needed
  • Escalate high-priority or critical incidents to ensure prompt resolution, coordinating with other support teams as necessary
  • Participate in IT projects with higher-level support teams and assist in the training and development of junior Helpdesk Technicians
Requirements
  • Associate's degree in an Information Technology-related field, with at least two IT-related certifications preferred
  • Minimum of 3 years of progressive technical experience, with experience in Ethernet and Wireless networking protocols, MS Active Directory administration, and Microsoft Operating System support
  • Strong oral and written communication skills, with the ability to manage time and tasks efficiently
  • Excellent customer service skills, with the ability to handle user inquiries in a professional and helpful manner
About Sumitomo Electric Wiring Systems, Inc.

Sumitomo Electric Wiring Systems, Inc. is a leading supplier of electrical distribution systems, components, and electronics, with a global network of resources and a commitment to technical development worldwide. We offer a competitive salary and comprehensive benefits package, including Medical, Dental, Vision, Disability, Life, 401(k) with match, tuition benefits, paid holidays, and vacation.

To learn more about us, please visit our website or follow us on LinkedIn.



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