Ticketing Operations Supervisor

2 weeks ago

Boston, Massachusetts, United States John Gore Organization Full time

Position Overview

The Ticketing Operations Supervisor is tasked with overseeing the effective management and operational integrity of ticketing and box office functions. This role is crucial for ensuring seamless customer interactions and efficient sales processes for events managed by the John Gore Organization.

Key Responsibilities

  • Lead and manage the box office team, focusing on the following tasks:
    • Developing comprehensive sales forecasts on a weekly, quarterly, and annual basis, analyzing trends in individual, group, and third-party ticket sales.
    • Monitoring advance ticket sales and collaborating with the Box Office Manager to optimize inventory, including pricing strategies, promotional offers, and discount initiatives.
    • Recruiting, training, and scheduling box office personnel.
    • Compiling and submitting all necessary box office reports, ensuring accuracy and timeliness.
    • Overseeing box office financial operations, including daily reconciliations and cash handling.
    • Ensuring the accuracy of performance details and managing house seats and complimentary ticket requests.
    • Coordinating with ticketing platforms to manage performance listings and promotional schedules.
    • Handling ticket trades and reconciling accounts with third-party sellers.
    • Establishing high standards for customer service excellence.
  • Facilitate the sale and processing of tickets through various channels, including in-person, telephone, and mail orders.
  • Maintain oversight of all ticketing activities, ensuring smooth operations across all sales platforms.
  • Collaborate effectively with various departments and external partners.

Supervisory Duties

The Ticketing Operations Supervisor directly oversees a team of approximately 10 staff members, executing supervisory responsibilities in line with organizational policies and regulations. Key supervisory tasks include:

  • Conducting interviews, hiring, and training new staff.
  • Planning and assigning tasks to team members.
  • Monitoring employee performance and providing constructive feedback.
  • Addressing any staff concerns or complaints.
  • Ensuring compliance with ethical ticketing practices.

Required Competencies

Successful candidates will demonstrate the following competencies:

  • Collaboration: Ability to build and maintain effective working relationships and support team efforts.
  • Flexibility: Adaptable to changing circumstances and able to modify approaches as needed.
  • Attention to Detail: Commitment to accuracy and quality in all tasks.
  • Teamwork: Encourages cooperation and understands team dynamics.

Qualifications

To excel in this role, candidates should possess:

  • Strong skills in mathematics, basic accounting, and effective communication.
  • A minimum of one year of experience in a box office or sales environment with a focus on customer service.
  • Proficiency in Microsoft Excel and a solid understanding of Microsoft Word.
  • Experience with ticketing software, particularly Archtics and Ticketmaster, is preferred.
  • A four-year degree in Arts Administration or Management is advantageous but not mandatory.

Communication Skills

  • Ability to interpret financial documents and sales forecasts.
  • Effective in addressing inquiries from customers and stakeholders.
  • Capable of producing financial reports that adhere to established formats.
  • Strong presentation skills for communicating with clients and team members.

Critical Thinking

  • Ability to manage multiple projects and prioritize tasks effectively.
  • Proactive in utilizing downtime for organizational improvements.

Physical Requirements

This position requires the ability to:

  • Work evenings and weekends as needed for events.
  • Stand or sit for extended periods.
  • Lift and carry items weighing up to 50 lbs.

  • Ticketing Operations Supervisor

    2 weeks ago

    Boston, Massachusetts, United States John Gore Organization Full time

    Position OverviewThe Ticketing Operations Supervisor is tasked with overseeing the management and execution of ticketing processes, box office functionality, accountability, and customer engagement. This role is pivotal in providing sales analysis and reporting for events hosted by the organization.Key ResponsibilitiesManage box office personnel in the...

  • Ticketing Operations Supervisor

    2 weeks ago

    Boston, Massachusetts, United States John Gore Organization Full time

    Position OverviewThe Ticket Operations and Box Office Manager plays a crucial role in overseeing the ticketing processes and ensuring exceptional customer service. This position is vital for the management and execution of ticket sales and box office operations, particularly for events hosted by the John Gore Organization.Key ResponsibilitiesLead and manage...

  • Usher/Ticket Taker

    3 months ago

    Boston, Massachusetts, United States teamworkonline Full time

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...

  • Security Operations Supervisor

    1 week ago

    Boston, Massachusetts, United States Northeast Security Full time

    Security Operations Supervisor - All ShiftsNortheast Security is on the lookout for experienced Security Operations Supervisors to oversee our prestigious high-rise class A properties.Compensation: $22.00-$23.50 per hour**Based on Location and Experience**Available Security Supervisor Schedules:Wednesday-Sunday 10:00pm-6:00amMonday-Friday...

  • IT Support Team Supervisor

    2 weeks ago

    Boston, Massachusetts, United States Bright Horizons Full time

    The IT Support Services Supervisor at Bright Horizons is pivotal in delivering high-level technical assistance to our internal stakeholders through direct engagement with support tickets, monitoring service levels, and guiding team members. This role is part of a vibrant team dedicated to ensuring efficient operations, resolving intricate challenges, and...

  • Ticket Sales and Fan Relations Internship

    2 months ago

    Boston, Massachusetts, United States Boston Bruins Full time

    The Opportunity Boston Bruins is hiring Ticket Sales and Fan Relations Interns to join our team this season at TD Garden in Boston, Massachusetts. By participating in our internship program, you will gain valuable work experience, develop your leadership capabilities, and make an impact on the business. You will discover how a global hospitality company...

  • Spa Operations Supervisor

    2 weeks ago

    Boston, Massachusetts, United States BIOLOGIQUE RECHERCHE Full time

    Job OverviewAbout Biologique Recherche:Biologique Recherche is a distinguished skincare brand known for its artisanal, craft-based approach to beauty. Our products are tailored for professional use and expert recommendations, available in the most esteemed spas and salons worldwide. We pride ourselves on delivering exceptional, effective, and personalized...

  • Security Operations Supervisor

    1 week ago

    Boston, Massachusetts, United States Northeast Security Full time

    Security Operations Supervisor - Various Shifts AvailableNortheast Security is actively looking for Security Operations Supervisors to oversee our esteemed high-rise class A properties in the Boston area and its surroundings.Compensation: $22.00-$23.50 per hour**Based on location and experience**Available Security Supervisor Schedules:Wednesday-Sunday 10:00...

  • Retail Operations Supervisor

    2 weeks ago

    Boston, Massachusetts, United States Kizik Full time

    Kizik - Retail Operations Supervisor Job DescriptionBecome a vital part of the Kizik family and engage with a company that is transforming the footwear sector. We seek enthusiastic individuals who are dedicated to delivering exceptional customer experiences and fostering meaningful interactions with clients. As a Retail Operations Supervisor at Kizik, you...

  • Field Operations Supervisor

    1 week ago

    Boston, Massachusetts, United States Chenega Full time

    Position OverviewThe Site Supervisor is responsible for managing security personnel at designated locations.Key Responsibilities:Oversee and direct Shift Supervisors and security staff, ensuring adherence to access control protocols, visitor assistance, alarm response, and dispatch functions. Collaborate with the Shift Supervisor and Project Manager to...

  • Field Operations Supervisor

    1 week ago

    Boston, Massachusetts, United States Chenega Full time

    Position OverviewThe Site Supervisor is responsible for overseeing security personnel at designated locations.Key Responsibilities:• Supervise and manage Shift Supervisors and security staff, ensuring adherence to access control protocols, visitor assistance, alarm response, and dispatch functions.• Collaborate with the Shift Supervisor and Project...

  • Laboratory Operations Supervisor

    2 weeks ago

    Boston, Massachusetts, United States Mass General Brigham Full time

    Job Title: Laboratory Operations Supervisor in the Neurology DivisionCompany: Mass General BrighamOverview:Under the guidance of senior leadership, the Laboratory Operations Supervisor is responsible for overseeing research initiatives focused on neurodegenerative diseases while managing the day-to-day functions of the Alzheimer Research Laboratories. Key...

  • Operations Floor Supervisor

    2 weeks ago

    Boston, Massachusetts, United States Time Out Group Plc Full time

    Job OverviewPosition: Operations Floor SupervisorLocation: BostonDepartment: OperationsReporting Structure: Reports to AGMRole SummaryAt Time Out Group Plc, we are in search of an Operations Floor Supervisor to enhance our Operations team. In this pivotal role, you will guide a dedicated team committed to delivering outstanding culinary and cultural...

  • Fleet Operations Supervisor

    2 weeks ago

    Boston, Massachusetts, United States SIXT USA Full time

    Job OverviewJoin the SIXT USA Team as a Fleet Operations Supervisor!We are looking for a dedicated and experienced individual to take on the role of Fleet Operations Supervisor. This position is crucial for overseeing the vehicle distribution and turnaround processes within our operational framework.Key ResponsibilitiesEvaluate performance metrics and...

  • Field Operations Supervisor

    2 weeks ago

    Boston, Massachusetts, United States Chenega Full time

    Position OverviewThe Site Supervisor is responsible for overseeing security personnel at designated locations. This role is dependent on contract award and is not currently funded.Key Responsibilities:1. Supervise and manage Shift Supervisors and hourly staff to ensure effective execution of access control, visitor assistance, alarm response, and dispatch...

  • Security Operations Supervisor

    2 weeks ago

    Boston, Massachusetts, United States Northeast Security Full time

    Security Shift Supervisors - Various Shifts AvailableNortheast Security is actively seeking experienced Security Shift Supervisors for our prestigious high-rise class A properties.Compensation: $22.00-$23.50 per hour**Based on location and experience**Available Security Supervisor Schedules:Wednesday-Sunday 10:00pm-6:00amMonday-Friday...

  • Airport Operations Supervisor

    2 weeks ago

    Boston, Massachusetts, United States Smarte Carte Full time

    AIRPORT OPERATIONS SUPERVISOR - BOS Boston Logan International Airport - Full-TimeSalary: $62,000 / yearAvailability for weekends and holidays as necessary.Full-time Benefits and Bonus eligibilityBENEFITS:Smarte Carte Inc. provides competitive compensation and exceptional benefits, including Group Health Insurance; Medical & Dental, Company Paid Life...

  • Aquatics Operations Supervisor

    2 weeks ago

    Boston, Massachusetts, United States Boys & Girls Clubs of Boston Full time

    Position Overview:The Aquatics Operations Supervisor is responsible for overseeing the design, execution, and continuous assessment of high-quality initiatives, activities, and special events within the aquatic sector of the organization. This role includes managing the Aquatics Assistant and Lifeguard team.Key Responsibilities:In collaboration with...

  • Security Operations Supervisor

    2 weeks ago

    Boston, Massachusetts, United States Windwalker Group Full time

    Job OverviewPosition: Security Guard SupervisorThe Security Guard Supervisor plays a crucial role in ensuring a safe and secure atmosphere for all members of the Windwalker Group community, including students, faculty, staff, and visitors. This position is designed for a split shift covering both the 2nd and 3rd shifts. The supervisor will be responsible for...

  • Culinary Operations Supervisor

    1 week ago

    Boston, Massachusetts, United States Cafe G at the Isabella Stewart Gardner Museum Full time

    Culinary Operations SupervisorOverviewThe Culinary Operations Supervisor is responsible for overseeing the kitchen and catering operations, ensuring the highest standards of food quality and safety are maintained.Key ResponsibilitiesRecruit, train, and manage a dynamic kitchen team for a bustling café and catering service.Ensure compliance with food safety...