Customer Service Representative

1 month ago


Nashville, Tennessee, United States Massage Envy Full time

Overview:

At Massage Envy Cool Springs, we're dedicated to helping our clients feel their best. As a Sales and Service Associate, you'll play a key role in delivering an excellent experience and growing our member base.

Perks and Pay:

  • Competitive base pay of $15/hour plus commissions
  • Employer-paid healthcare stipend
  • Paid time off for full-time employees
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • Discounted massage, skincare, and stretch sessions
  • 40% off all products

Day-to-Day:

  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach

Culture and Support:

  • Trained leadership that is invested in YOUR success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge

We're looking for a dedicated and passionate individual to join our team. If you're ready to help others feel their best, we'd love to hear from you.



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