Customer Service Representative
1 month ago
Deliver Exceptional Guest Experiences
As a Guest Service Agent at Drury Hotels, you will be the face of our hotel, ensuring that every guest has a positive and memorable experience. Your warm and friendly demeanor will make a lasting impression on our guests, and your attention to detail will guarantee that every need is met.
- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage front desk operations, including checking guests in and out, handling cash and credit transactions, and maintaining accurate records.
- Assist with breakfast and evening events, including food preparation, setup, and cleanup.
- Promote company programs and services to guests, ensuring they are aware of all the amenities and benefits we offer.
- Work collaboratively with other team members to ensure seamless service delivery and a positive guest experience.
What We Offer
At Drury Hotels, we value our team members and offer a range of benefits to support their well-being and career growth. These include:
- Competitive pay and incentives
- Flexible scheduling and paid time off
- Opportunities for career advancement and professional development
- A comprehensive benefits package, including medical, dental, and vision coverage
- A 401(k) plan with company match
Requirements
To succeed in this role, you will need:
- A warm and friendly demeanor, with excellent communication and interpersonal skills
- The ability to work effectively in a fast-paced environment, with multiple tasks and priorities
- Basic math skills and accuracy with handling cash and credit transactions
- Ability to speak and receive direction in English
- Flexibility to work a variety of shifts, including evenings and weekends
Join Our Team
At Drury Hotels, we are committed to creating a positive and inclusive work environment that supports the growth and development of our team members. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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