Customer Service Representative

1 month ago


Nashville, Tennessee, United States Drury Hotels Company, LLC Full time

Deliver Exceptional Guest Experiences

As a Guest Service Agent at Drury Hotels, you will be the face of our hotel, ensuring that every guest has a positive and memorable experience. Your warm and friendly demeanor will make a lasting impression on our guests, and your attention to detail will guarantee that every need is met.

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage front desk operations, including checking guests in and out, handling cash and credit transactions, and maintaining accurate records.
  • Assist with breakfast and evening events, including food preparation, setup, and cleanup.
  • Promote company programs and services to guests, ensuring they are aware of all the amenities and benefits we offer.
  • Work collaboratively with other team members to ensure seamless service delivery and a positive guest experience.

What We Offer

At Drury Hotels, we value our team members and offer a range of benefits to support their well-being and career growth. These include:

  • Competitive pay and incentives
  • Flexible scheduling and paid time off
  • Opportunities for career advancement and professional development
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) plan with company match

Requirements

To succeed in this role, you will need:

  • A warm and friendly demeanor, with excellent communication and interpersonal skills
  • The ability to work effectively in a fast-paced environment, with multiple tasks and priorities
  • Basic math skills and accuracy with handling cash and credit transactions
  • Ability to speak and receive direction in English
  • Flexibility to work a variety of shifts, including evenings and weekends

Join Our Team

At Drury Hotels, we are committed to creating a positive and inclusive work environment that supports the growth and development of our team members. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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