Contents Restoration Supervisor
2 weeks ago
Position Overview: The Contents Restoration Supervisor is responsible for managing all facets of designated restoration assignments and leading the Contents teams from initiation to completion. This role emphasizes customer satisfaction, revenue enhancement, profit improvement, and the development of management and staff capabilities. The ideal candidate will guide and mentor their team towards achieving operational excellence.
Employee Benefits: As a valued member of the SERVPRO franchise team, you will enjoy a competitive salary along with opportunities for professional growth. We offer various training and development programs that can lead to industry-recognized certifications.
Key Responsibilities:
- Oversee daily operations of the Contents Teams across all franchise locations.
- Ensure effective communication between team members, scheduling personnel, and the Operations Manager at each site.
- Prepare estimates and project scopes, delegating tasks as necessary.
- Enforce safe work practices and compliance with safety and risk management protocols.
- Manage training programs for all locations to ensure team compliance.
- Conduct photo inventories of customer belongings, accurately documenting any pre-existing damage.
- Assist in packing and unpacking customer possessions, as well as loading and unloading vehicles.
- Wrap furniture and larger items with protective padding.
- Utilize Contents Track within Xactimate for project management.
- Enhance customer experience and ensure overall satisfaction.
- Negotiate project scopes and estimates with customers and clients.
Qualifications:
- High School Diploma/GED required; an Associate's or Bachelor's degree is preferred.
- Industry certifications are highly desirable.
- A minimum of 3 years of operational experience is required.
- At least 1 year of management or supervisory experience is necessary.
- Strong interpersonal, leadership, and management skills are essential.
- Excellent written and verbal communication abilities are required.
- Experience in cleaning, restoration, or construction is preferred.
Physical Requirements:
- Ability to regularly lift up to 50 pounds and occasionally up to 100 pounds with assistance.
- Capability to climb ladders and work at elevated heights.
- Ability to work in confined spaces, such as attics and crawl spaces.
- Capacity to repetitively push, pull, lift, and carry objects.
- Ability to work with cleaning agents and wear a respirator for safety.
Work Schedule: This position typically requires working Monday through Friday, with a commitment of 45 hours per week. Flexibility to work extended hours, including evenings and weekends, may be necessary.
Travel Requirements: Local travel is required, with occasional out-of-area and overnight travel expected.
Each SERVPRO Franchise is independently owned and operated. All employees are hired by and under the supervision of the respective franchise.
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