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Contents Processing Professional

3 months ago

League City, United States Rainbow International Restoration of Dickinson Full time
Job DescriptionJob Description***Health, Life, Dental Insurance options and Retirement Benefits Available***

Are you a detail oriented team-player looking for a Quality Company that cares about its employees and customers in the Galveston County/Harris County Area?


We are seeking a customer service, detail-oriented, and quality-driven individuals to help us synergize our team as we grow together. Rainbow International Restoration is a faith-based company dedicated to providing the latest restoration technology to service our customers and give them an over the top customer service experience.

Our vision is To redefine what is achievable by unifying our community with charity through edification. Establishing a brotherhood of excellence, devoted to redefining best business practices, proven systems, and technological advancements making everlasting contributions grounded in the principles of our Founder.


If you are a goal-driven technician & this vision speaks to you, then you should contact us immediately

Opportunity to grow with the company. Benefits and Certification Opportunities as well.

We are seeking to fill an immediate position for Contents Processing Professional.

Position Summary/Purpose

Assist in retaining customers by fulfilling the companys obligations through the timely and effective delivery of our cleaning, repairing, and restoration services.



Primary Duties and Responsibilities

Follow Rainbow uniform policy

Utilize Rainbow 17 Steps to World Class Customer Service System

Photograph, identify, and inventory customers contents

Wrap, package, and label contents for transport to cleaning facility

Unwrap, assess, and clean contents

Identify, re-wrap, package, and label cleaned contents

Maintain inventory of all processed contents and disposition

Communicate effectively with customers

Perform basic equipment maintenance

Inspect completed work

Complete daily log

Additional Duties and Responsibilities

Return cleaned and restored property to customer when building restoration complete

Maintain inventory of related supplies

Working Relationships and Scope

Maintain timely and effective communication and flow of information with Project Managers, Supervisors, or Managers

Performance Competencies

Oral Communication Speaks clearly. Shows respect when addressing customers and superiors. Able to effectively respond to excited customers. Adaptable and able to think on his/her feet.

Written Communication Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar.

Planning and Organizing Plans and organizes work activities considering the nature of the job at hand. Focuses on key priorities. Pays attention to details.

Technical Is appropriately trained and/or certified and effectively performs all production work within the contents cleaning department.

Quality The individual demonstrates accuracy and thoroughness and monitors his/her own work to ensure quality.

Qualifications Knowledge, Skills, and Abilities

Education and Experience
High school diploma (or GED).

Mathematical Skills
Adequate math skills. Ability to apply learned techniques to determine appropriate equipment type and number of units.

Computer Skills
Demonstrates basic proficiency in the use of computers, email, and portable devices used to report and record daily activity.

Certificates, Licenses, and Registrations
None required however, IICRC Contents Processing Technician (CPT), Fire and Smoke Restoration Technician (FSRT), or Odor Control Technician (OCT) helpful.

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.


Working Conditions

The work of this position is carried out both on the customers property and within the employers contents processing facility. Employee will encounter properties where heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists. Daily exposure to the contents processing area where inventory, supplies and equipment are housed and maintained is typical.

Noise level in the work environment is usually moderate.