Technical Account Manager
3 weeks ago
We are seeking a highly skilled and motivated Technical Account Manager to join our team at All Lines Technology. This role will be pivotal in driving technology strategy, road mapping, budgeting, and advisory services for our Managed Service Provider (MSP) customer base.
Key Responsibilities:- Strategic Planning and Advisory: Develop and maintain IT roadmaps and strategic plans for MSP customers, advise clients on technology solutions that align with their business goals and objectives, conduct regular technology assessments and provide recommendations for improvements.
- Budgeting and Financial Management: Assist clients in creating and managing their IT budgets, provide cost-benefit analyses for technology investments and projects, ensure clients receive maximum value from their IT expenditures.
- Customer Satisfaction and Retention: Build and maintain strong relationships with key stakeholders within client organizations, collaborate closely with the Customer Success and Account Management teams to align goals and strategies, ensure high levels of customer satisfaction through regular communication and follow-up.
- Technical Expertise and Standards: Provide technical guidance and support to clients on a wide range of IT solutions, ensure all solutions and services adhere to industry standards and best practices, stay current with emerging technologies and industry trends.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in a technical account management or vCIO role.
- Proven experience in strategic planning, road mapping, and budgeting for IT projects.
- Strong understanding of MSP models and customer service excellence.
- Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.
- Demonstrated ability to build and maintain relationships with clients and key stakeholders.
- Proficiency in a wide range of IT solutions and technologies.
We look forward to reviewing your application and potentially welcoming you to our team at All Lines Technology.
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