Product Specialist
3 days ago
As a Product Advisor at Dover Saddlery, you will be responsible for providing exceptional customer service and assistance to our clients. This includes greeting customers, answering questions, and providing product information to ensure a seamless shopping experience.
Key Responsibilities:- Greet customers and provide exceptional customer service experience
- Answer questions, suggest promotional items, and provide product information
- Process payments by totaling purchases, processing checks, cash, and store or other credit cards
- Process customer refunds courteously and professionally
- Process merchandise shipments
- Assist with store upkeep
- Perform other duties as assigned
- Must have English equestrian experience
- Basic understanding of sales principles and customer service practices
- Solid communication and interpersonal skills
- Ability to read, write, and effectively communicate with customers, peers, and management
- Telephone etiquette
- Ability to multi-task, while being attentive to customers
- Ability to work as part of a team and take initiative independent of direct supervision
This position involves constant moving, talking, hearing, reaching, grabbing, and standing for most of the shift. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
What We're Looking For:- Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
- Available to work a variety of hours, which may include mornings, evenings, weekends, and holidays
- High school diploma or equivalent, or in pursuit of a diploma
- Team Player
- Problem Solving
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