Installation Scheduling Specialist
3 weeks ago
Installation Scheduling Specialist
Solar Art Window Film is seeking a motivated and detail-oriented Installation Scheduling Specialist to enhance our operational efficiency. Become a key player in one of the leading companies in the window film and graphics industry while advancing your professional journey. If you thrive in a dynamic environment and enjoy being productive, you will find satisfaction in this role.
Position Overview
The Installation Scheduling Specialist is responsible for ensuring smooth office operations by overseeing installation schedules, delivering exceptional customer service, and maintaining precise records. This position demands excellent organizational abilities, a commitment to supporting a talented team of installers, and proficiency with digital tools. Ideal candidates will enjoy facilitating teamwork, engaging with clients, managing multiple projects simultaneously, and fostering a positive work atmosphere.
Key Job Responsibilities
Job Management
- Coordinate installation schedules utilizing online platforms, including CRM and proprietary software, while considering factors such as client deadlines, installer expertise, job site conditions, and material availability.
- Ensure the correct materials are on hand for each project by managing inventory accurately, collaborating with other locations, and placing timely orders with suppliers.
- Comprehend site access requirements and arrange necessary equipment, such as scissor lifts and boom lifts.
- With assistance from the corporate contracts and insurance department, prepare and submit pre-installation documentation, including safety and access plans.
Customer Service
- Collaborate with the Operations Assistant to ensure that customer inquiries via phone and email are addressed promptly and professionally.
- Assist in updating project information throughout the installation process.
Financial Management
- Maintain high-quality records using online tools such as G-suite.
- Support the oversight of film inventory, ensuring accurate job consumption and timely monthly audits.
- Assist in managing company vehicles, ensuring regular maintenance and conducting cleanliness and mileage assessments.
Teamwork
- Demonstrate flexibility and proactively assist other team members during peak workloads to uphold high productivity and customer service standards by stepping into Operations Assistant and Operations Manager roles as needed.
Job Requirements
- Bachelor's Degree in a relevant field or equivalent experience.
- Responsive and approachable customer service skills.
- Effective organization of multiple concurrent tasks.
- Dedication to supporting the team throughout the project lifecycle.
- Strong written and verbal communication abilities.
- Familiarity with online tools such as G-suite.
- Knowledge of window film is advantageous, but training will be provided.
- Experience with CRM systems is a plus.
Competencies
- Planning and Organizing
- Customer Service
- Attention to Detail
- Follow Through
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