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Guest Relations Coordinator
2 months ago
Company Overview:
Fitler Club is an exclusive lifestyle establishment designed for the influential individuals shaping Philadelphia's future. Our venue features an array of upscale amenities, including fine dining, social lounges, luxurious accommodations, a state-of-the-art fitness center, a lap pool, a spa, co-working spaces, and versatile event venues.
Position Summary:
The role of the host is integral to our commitment to exceptional guest service, characterized by high standards of execution and presentation. Ideal candidates will possess a positive demeanor, demonstrating friendliness and reliability. Team members are expected to engage in thoughtful communication practices, fostering a supportive environment. Familiarity with reservation systems such as SevenRooms is advantageous.
Key Responsibilities:
- Foster a warm and inviting atmosphere for members, whether in person or via phone.
- Provide accurate information regarding operational hours, menu offerings, and reservation details.
- Serve as a conduit between guests, management, service personnel, and kitchen staff, ensuring seamless communication.
- Exhibit efficiency and urgency in tasks while maintaining composure.
- Showcase a genuine passion for enhancing the guest experience and a willingness to learn and develop professionally.
For further insights into the food and beverage offerings at Fitler Club, please explore our resources.