Collision Center Estimator

3 days ago


Milwaukee, Wisconsin, United States Milwaukee Division Full time

About the Role:

The Milwaukee Division is seeking a skilled Collision Center Estimator to join our team. As a key member of our collision repair team, you will play a critical role in ensuring our customers receive exceptional service and accurate estimates for their vehicle repairs.

Responsibilities:

  • Customer Service: Greet customers promptly and professionally, obtaining necessary information to provide accurate estimates.
  • Estimate Preparation: Clearly report all vehicle symptoms as described by the customer, determine and recommend needed maintenance based on age, mileage, and vehicle history, and prepare a complete and accurate estimate of cost for labor and parts.
  • Communication: Establish follow-up times, monitor the progress of each vehicle throughout the day, and update customers frequently on the status of their repairs.
  • Quality Control: Verify that the final invoice reconciles with the work performed on the repair order and explain all completed work and charges to customers.

Requirements:

  • Customer Focus: Proven record of achieving exceptional customer satisfaction.
  • Industry Experience: Past experience as a Body shop estimator or Service Consultant is a plus.
  • Personal Qualities: Above-average energy level, desire for a long-term career with a growing organization, and personal and professional integrity.
  • Technical Skills: CCC or ADP computer experience a plus.


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