Veterinary Customer Care Specialist
2 months ago
At Melrose Animal Clinic, we are committed to delivering outstanding service to both pets and their owners. Our dedicated and enthusiastic team strives to create a welcoming atmosphere for every client and their beloved animals. If you possess a love for animals and excel in a dynamic environment, this role may be a perfect fit for you.
Role Summary:
We are seeking a warm and proactive Veterinary Client Service Representative to serve as the first point of contact for our clients. In this essential position, you will play a crucial role in ensuring that both clients and their pets receive exceptional care throughout their visit.
Key Responsibilities:
- Deliver friendly and high-quality customer service to both clients and their pets.
- Handle invoice processing and payment transactions.
- Manage phone calls, schedule appointments, and gather necessary medical histories.
- Verify the status of patients' vaccinations and tests.
- Coordinate with veterinary staff regarding patient arrivals and required treatments.
- Assist in filling prescriptions and managing product requests as directed by veterinarians.
- Accurately enter data into the clinic's software systems.
- Be adaptable to additional tasks as policies and procedures evolve.
Preferred Qualifications:
- A sincere passion for animal welfare.
- Excellent communication and interpersonal abilities.
- Capability to manage multiple tasks in a fast-paced setting.
- Familiarity with computer systems.
- A positive demeanor and collaborative spirit.
Benefits:
- Employee discounts on services.
- Flexible work schedules.
- Opportunities for training and career advancement.
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