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Animal Care Customer Service Specialist
2 months ago
At Melrose Animal Clinic, we are committed to delivering outstanding service to both pets and their owners. Our dedicated team is focused on creating a welcoming atmosphere for every visitor and their beloved animals. If you possess a love for animals and excel in a dynamic setting, this role may be ideal for you.
Key Responsibilities:
- Deliver exceptional customer service to clients and their pets.
- Manage billing processes and handle payment transactions.
- Answer incoming calls, coordinate appointment scheduling, and gather essential medical histories.
- Verify the status of patient vaccinations and diagnostic tests.
- Collaborate with veterinary professionals regarding patient arrivals and required treatments.
- Assist in filling prescriptions and fulfilling product requests as directed by veterinarians.
- Accurately enter data into clinic management software.
- Additional duties may be assigned as clinic policies evolve.
Preferred Qualifications:
- A sincere enthusiasm for animal welfare.
- Excellent communication and interpersonal abilities.
- Capability to manage multiple tasks in a fast-paced environment.
- Proficient computer skills.
- A positive demeanor and a collaborative spirit.
Benefits:
- Employee discounts on services.
- Flexible work schedules.
- Opportunities for training and professional growth.
