Senior Client Success Manager

3 weeks ago


Detroit, Michigan, United States Amy Cell Talent Full time
Job Description

At Amy Cell Talent, we're seeking a highly skilled Senior Client Success Manager to join our team. As a key member of our Client Success team, you will be responsible for developing and maintaining strong relationships with our institutional partners, ensuring they achieve their goals through our Faculty Success Program (FSP).

About the Role

The Senior Client Success Manager will be responsible for managing a regular cadence of engagement with institutional members, ensuring continuous support and alignment with their goals. This includes:
  • Onboarding new institutional members, including conducting virtual sessions and sending tailored follow-up communications
  • Quarterly relationship reviews to ensure alignment with client goals
  • Renewal planning to ensure long-term satisfaction and retention
  • Regular check-ins to provide proactive service and support

About You

We're looking for a highly motivated and experienced professional with a track record of managing and growing strong client relationships. You should have a Bachelor's Degree and 5-7 years of experience in client or customer success roles, preferably serving higher education clients. You should also have strong consultative skills, be an intentional and professional communicator, and be comfortable leveraging and presenting data to clients.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan with company match, and 40+ days of paid time-off annually. We also offer a hybrid work model, with most team members working Tuesdays and Thursdays at our office in downtown Detroit. Paid parking spot and monthly home-internet reimbursement are also provided.

Hybrid Work Model

We're open to other hybrid arrangements for the right candidate. We're committed to creating a workplace that is inclusive and supportive of all employees, and we're proud to be an Equal Opportunity Employer.

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