Configuration Management Process Lead

4 weeks ago


Reston, Virginia, United States TechWish Full time

Job Title: Configuration Management Process Lead

Location: Hybrid, Reston, VA

Duration: 6++ months with high possibility of extensions

Key Responsibilities:

  • Provide oversight and guidance support of the associated end-to-end CMDB processes.
  • Implement and manage best practices, process, standards, and policy.
  • Guide the organization to the successful attainment of key KPIs and overarching goals of IT Operations.

Requirements:

  • 6+ years' combined experience in Configuration Management in an IT operations, managed services, or service delivery environment.
  • ITIL 3 or 4 Certification preferred, or equivalent experience.

Preferred Skills:

  • ITIL and ITSM Processes
  • Attention to Detail, Analytical Skills
  • Communication and Collaboration
  • Problem Solving and Troubleshooting
  • ServiceNow – CMDB, Discovery, CSDM, Platform knowledge (foundational)

About the Role:

The Configuration Management Process Lead is responsible for the overall quality and governance of the configuration management process within the organization. This role will provide the IT organization with oversight and guidance support of the associated end-to-end CMDB processes. This will be accomplished by working with the IT leadership and relevant stakeholders to implement and manage best practices, process, standards, and policy. The ideal candidate will also have a strong understanding and technical competencies with the Common Service Data Model (CSDM), Discovery, CMDB structure, MID servers, and the ServiceNow platform.

What We Offer:

At TechWish, we offer a dynamic and challenging work environment that allows our employees to grow and develop their skills. We are committed to providing our employees with the tools and resources they need to succeed in their roles.



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