Configuration Management Process Lead

2 weeks ago


Reston, Virginia, United States GSSR Inc Full time

Job Title: Configuration Management Process Lead

Job Summary:

The Configuration Management Process Lead is responsible for overseeing the quality and governance of the configuration management process within GSSR Inc. This role will provide IT leadership with guidance and support for end-to-end CMDB processes. The ideal candidate will have a strong understanding of Configuration Management Processes, methodologies, and techniques to guide the organization towards successful attainment of key KPIs and goals.

Key Responsibilities:

  • Establish integrated and systematic processes in support of related Configuration Management processes.
  • Develop the organization's expertise in Configuration Management processes and methods.
  • Plan, manage, and coordinate the full lifecycle in a high interoperability IT environment.

Requirements:

  • 6+ years' combined experience in Configuration Management in an IT operations, managed services, or service delivery environment.
  • Bachelor's degree in Computer Science, Data Analytics, Business Management, Accounting, Finance, Process Improvement, or similar field of study.
  • ITIL 3 or 4 Certification preferred, or equivalent experience.

Preferred Skills:

  • ITIL and ITSM Processes
  • Attention to Detail, Analytical Skills
  • Communication and Collaboration
  • Problem Solving and Troubleshooting
  • ServiceNow – CMDB, Discovery, CSDM, Platform knowledge (foundational)

About GSSR Inc:

GSSR Inc is a leading provider of IT services and solutions. We are committed to delivering high-quality services that meet the evolving needs of our clients.



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