Configuration Management Specialist

2 weeks ago

Reston, Virginia, United States The Computer Merchant, LTD (TCM) Full time

Job Title: Configuration Management Specialist

Job Summary:

We are seeking a highly skilled Configuration Management Specialist to join our team at The Computer Merchant, LTD (TCM). As a Configuration Management Specialist, you will be responsible for providing configuration management support to assigned projects, managing the local Definitive Media Library, and processing service request and change request tickets using ServiceNow or similar ticketing tools.

Key Responsibilities:

  • Provides configuration management support to assigned projects.
  • Manages the local Definitive Media Library and processes requests to change the authorized product list (APL).
  • Processes service request and change request tickets using ServiceNow or similar ticketing tool.
  • Provides guidance and work leadership to configuration team members.
  • Completes monthly Configuration Management audits.
  • Built and designs dashboards and reports in response to customer for information (RFIs) using Excel, Access, Tableau and ServiceNow.
  • Ensures configuration identification by reviewing design release documents for completeness, proper authorizations, and system updates. Updates existing configuration databases.
  • Develops configuration and data management documentation based on program requirements.
  • Identifies requirements and coordinates the development and implementation of computer-based configuration/data management systems and related support activities.
  • Provides guidance and training to managers, site leads, engineers, systems, and network administrators regarding configuration management procedures.
  • Applies comprehensive knowledge of ITIL principles, methods, techniques, and best practices to configuration management.
  • Serves as local Subject Matter Expert (SME) for Configuration Management, Baseline Management for supporting external requests, data calls, and Contract Deliverables (CDRL) reporting to the Program Office.
  • Ensure all internal configuration management processes and procedures have been followed.

Requirements:

  • 3+ years of Configuration Management experience required.
  • 5+ years of industry experience.
  • Must possess a SECRET Security Clearance to start and be able to get Top Secret/SCI.
  • BA/BS

Preferred Qualifications:

  • ITIL V4 Foundation or possess equivalent higher certifications.
  • Experience supporting multinational customers preferred.
  • Ideal candidate will have experience in:
    • Utilizing Tableau, JIRA, ServiceNow, SCSM, Access or other tools used to manage and control daily work and process improvement initiatives.
    • Using Pivot tables in Excel


Additional specific certifications may be required, depending on job assignment.


Comprehensive knowledge of the principles, methods, and techniques used in configuration management support.


Comprehensive knowledge of and familiarity with configuration management software applications.

Equal Opportunity Employer Veterans/Disabled

While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

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