Associate Director, Program Operations

3 days ago

Pasadena, California, United States Habitat for Humanity Canada Full time
Job Title: Associate Director, Program Operations

Habitat for Humanity International (HFHI) is seeking an experienced Associate Director, Program Operations to join our team in South Africa. As a key member of our leadership team, you will be responsible for facilitating seamless collaboration between HFHI and Habitat for Humanity South Africa (HFH SA), working closely with our Program Operations Director and the HFH SA National Director.

Key Responsibilities:
  • Conduct a thorough assessment to identify the root causes of challenges faced by HFH South Africa, including reviewing financial records, conducting staff interviews, and analyzing past project performance.
  • Support the National Director in developing the country's strategic plan to enhance organizational stability, resilience, and long-term sustainability.
  • Collaborate closely with the National Director and the Director of Program Operations at Habitat for Humanity International (HFHI) to align operational strategies, goals, and initiatives with broader organizational objectives.
  • Prioritize identification and remediation of broken systems in financial management and other operational areas before leading broader strategic initiatives.
  • Work closely with the Governance, Risk, and Compliance team to ensure that HFH SA has updated policies and procedures aligned with HFHI's Policies and Procedures.
  • Oversee all aspects of organizational operations, with a particular focus on identifying and addressing deficiencies in financial management, administration, human resources, program management, and compliance.
  • Develop and implement operational best practices, standard operating procedures, and performance metrics to drive continuous improvement and operational excellence across the organization.
  • Lead efforts to assess, diagnose, and address broken systems and deficiencies in financial management to ensure sound financial stewardship, transparency, and accountability in collaboration with the HFHI Regional Finance Manager and the HFH SA Finance and Corporate services manager.
  • In collaboration with HFHI Finance team and fundraising teams, develop and implement strategies to enhance financial sustainability, optimize resource allocation, and diversify revenue streams once foundational financial systems are stabilized.
  • In collaboration with the National Director and HFHI HRBP team, coordinate the development and implementation of talent management strategies, recruitment, retention, and professional development programs, focusing on building a skilled and motivated team capable of driving operational transformation and achieving organizational goals.
  • Coordinate with the ND and HFHI HRLOD team to support HFH South Africa establish an enabling environment while emphasizing accountability through developing a sustainable culture of managing performance throughout the year; communicate clear expectations, set SMART objectives, constructive performance feedback, and documentation ensuring a people-centered approach to performance management and in alignment with the HFH South Africa strategic goals.
  • In collaboration with the National Director, develop a database for all strategic partnerships with donors, government agencies, NGOs, community-based organizations, and other stakeholders.
  • Coordinate with the National Director, HFH SA Partnership teams to strengthen strategic partnerships with donors, government agencies, NGOs, community-based organizations, and other stakeholders to enhance collaboration, resource mobilization, and program impact.
  • Collaborate with stakeholders to identify opportunities for partnership and collaboration, leveraging their expertise and resources to address operational challenges and achieve organizational objectives.
  • Identify, assess, and mitigate operational risks and compliance challenges to ensure organizational resilience and adherence to legal, regulatory, and contractual requirements.
  • Establish robust systems and processes for monitoring and reporting on organizational performance, risks, and compliance, ensuring transparency and accountability in all aspects of the organization.
Requirements:
  • Master's degree in international development, social sciences, public/business administration, or equivalent work experience at an appropriate level.
  • Minimum of 7 years management experience in international development contexts or at a similar level.
  • Minimum 10 years overall related experience.
  • Experience in program development and good knowledge of donors, including multilateral, institutional, and corporate donors.
  • Experience in project design and management.
  • Strong skills and experience in planning and budgeting.
  • Board development skills and capacity building.
  • Qualitative and quantitative analytic skills.
  • Resource mobilization, training, and capacity building, coaching/mentoring skills.
  • Human resources management skill and knowledge.
  • Profound understanding of and working experience in Africa region as well as its cultural/social/political environment.

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