Director of Fraud Operations
5 days ago
We are seeking a seasoned professional to lead our Fraud Operations team at East West Bank. As a key member of our Centralized Operations Group, you will be responsible for developing and implementing strategic direction for fraud prediction, prevention, and remediation.
Key Responsibilities:- Execute the bank's strategy direction and achieve risk appetite goals and objectives.
- Lead the first line fraud risk management program, including generating high-risk fraud alerts, working fraud alerts, researching fraud activity, and investigating and recovering items confirmed as fraud.
- Collaborate with key functional departments across the bank to minimize and mitigate fraud risk for the bank and our customers.
- Develop and maintain a team of direct reports, ensuring they are verse in fraud-related matters, including case investigations.
- Implement the Fraud Risk Management Program and ensure adherence to Bank Fraud Policies.
- Assess the fraud risks faced by the bank through the implementation of a fraud risk assessment and prevention and detection processes.
- Ensure appropriate action plans are in place to address weaknesses and mitigate fraud risk.
- Partner with the BSA team to ensure fraudulent/suspicious applications are vetted for fraud activity.
- Oversee internal fraud training programs and customer training programs to ensure foundational fraud prevention and identification measures are in place.
- Utilize industry contacts to obtain fraud benchmarking information and best practices.
- Oversee vendor relationships and ensure service levels and performance standards are met for all outsourced functions related to fraud.
- Bachelor's degree in criminal justice, finance, business administration, or a related field.
- 7+ years of banking experience, including fraud operations with a heavy focus on retail banking.
- 7+ years of leading or influencing people.
- Demonstrated knowledge/experience and understanding of federal/state laws and regulations relating to bank fraud, check and debit card rules, and compliance.
- Strong working knowledge of bank products, services, bank systems, and transaction types.
- Familiarity with automated fraud transaction monitoring systems.
- Strong interpersonal skills and comfortable interacting with team members of all levels.
- Strong communication and presentation skills to senior-level staff.
- Ability to take initiative and work independently under tight timelines.
- Strong team collaboration skills.
- Ability to effectively manage multiple projects and priorities simultaneously.
The base pay range for this position is USD $200,000.00/Yr. - USD $280,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
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Director of Fraud Operations
2 weeks ago
Pasadena, California, United States East West Bank Full timeDirector of Fraud OperationsWe are seeking a seasoned professional to lead our Fraud Operations team at East West Bank. As a key member of our Centralized Operations Group, you will be responsible for developing and executing the strategic direction for fraud prediction, prevention, and remediation.Key Responsibilities:Execute the bank's strategy direction...
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