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Consumer Loan Specialist
2 months ago
Salary: $16.60 to $25.00 per hour DOE
Are you eager to develop your skills and contribute positively? We invite you to explore this opportunity.
Position Summary:
The primary objective of this role is to support Highmark Credit Union in fulfilling our Mission, "To educate and inspire our Highmark family so that all can achieve success." This is achieved by delivering exceptional service to both internal and external members.
This position entails a variety of member service and administrative tasks associated with new accounts, consumer loan processes, lien management, and additional products and services. Responsibilities include funding new loans, generating reports, tracking liens, and maintaining accurate records and files. Additional duties may be assigned as needed.
Key Responsibilities:
- Maintain comprehensive product knowledge.
- Consistently meet or surpass all service expectations.
- Prepare and process loan and member service documentation for both in-house and indirect products; input member information into auxiliary systems (data processing, plastic cards, IRA, etc.); review all necessary documentation for the closing of consumer loans in accordance with established policies, procedures, and regulations.
- Assemble new member packets for Indirect Loans; process loan-related transactions for account openings; fund loans; manage payment processing, etc.
- Assist in completing modification agreements and adjustments on consumer loans, along with other transactions as directed.
- Timely prepare and process assigned reports, such as paid loan reports, title tracking, and VINTek.
- Manage vehicle title processing, including filing lien perfection, title tracking, and resolving issues promptly; ensure follow-up on all pending lien perfection and maintain proper documentation of released titles.
- Process Force Placed Insurance (CPI) on members as required, posting charges and issuing refunds, while completing all CPI Reports.
- Handle processing of Gap and/or Warranty products issued on member accounts, post charges, and issue refunds, while completing all Gap and Warranty Reports.
- Maintain a log of members requesting claims on credit life and/or credit disability; gather necessary documentation from members regarding claims; collaborate with insurance companies to communicate with members; post claim payments to loans.
- Conduct general research regarding inquiries from employees and members; complete file maintenance and document actions as required.
- Perform other duties as assigned by the supervisor.
Professional Conduct:
- Effectively plan, organize workload, and schedule time to meet the demands of the position.
- Uphold service commitments to all individuals.
- Collaborate professionally with Highmark CU staff.
- Treat all Highmark CU members and potential members with dignity and respect at all times.
- Demonstrate exemplary customer service with all members, potential members, and staff.
- Consistently show respect for and acceptance of diverse capabilities, cultures, genders, ages, sexual orientations, and personalities.
- Build positive relationships and work collaboratively with coworkers and all levels of staff in a professional manner.
- Maintain and ensure organizational privacy and confidentiality.
- Be self-motivated and take proactive steps to assist others.
- Present a professional appearance and demeanor.
Physical Requirements/Work Environment:
The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. This position is primarily sedentary, with some standing and walking required. The employee must be able to communicate effectively and lift up to 10 pounds.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications:
- High School diploma or GED and 6 months of experience as a Title Clerk or Loan Clerk in a financial institution.
- Proficient PC skills with Microsoft Word and Excel.
- Must pass required background check.
