Loan Counselor/Late Stage Collections Specialist

22 hours ago


Rapid City, South Dakota, United States Cascade Financial Services Full time
Job Opportunity

We are seeking a skilled Loan Counselor to join our team at Cascade Financial Services.

Job Summary:

The Loan Counselor will be responsible for providing exceptional customer service to borrowers, evaluating loan files, and making timely payments. The ideal candidate will have prior collection experience, intermediate Microsoft Word and Excel skills, and the ability to communicate effectively with clients and employees.

Key Responsibilities:

  • Evaluate borrower information and loan files to determine payment options.
  • Determine when borrowers need to be escalated to loss mitigation.
  • Answer customer inquiries about their mortgage loan.
  • Document all communications between borrowers and Cascade, as well as update the servicing computer system with any insurance information.
  • Communicate with other departments about loan payments and/or borrowers.
  • Work collaboratively with the Collection/Loss Mitigation Manager and Loan Counselor Team Lead to identify problems and improve recovery.

Requirements:

  • Intermediate Microsoft Word and Excel experience.
  • Prior collection experience.
  • Prior experience or familiarity with FHA or mortgage loan programs.
  • Spanish speaking is a plus.
  • Ability to communicate clearly and effectively with clients and employees.
  • Ability to adjust easily to work situations based on employee, group, or business needs.
  • Excellent listening, organizational, and time management skills.
  • Ability to work as a team member and follow established procedures.
  • Ability to work well under pressure.

About Cascade Financial Services:

Cascade Financial Services is a leading lender in the manufactured housing marketplace, dedicated to helping families realize the dream of home ownership. We offer a positive and cooperative work environment, with a focus on work/life balance and a family-like atmosphere. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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