Senior Systems Administrator

1 week ago


Richmond, Virginia, United States Lorven Technologies Full time
Job Summary:

Lorven Technologies is seeking a highly skilled Senior Systems Administrator to join our team. As a key member of our IT department, you will be responsible for maintaining the health of our Ivanti Endpoint Manager environment, supporting software packaging and distribution, and providing tier 3 level software support.

Key Responsibilities:

Monitoring and maintaining the overall health and availability of the Ivanti Endpoint Manager system.
Packaging software and building distribution packages to support statewide project efforts and enterprise deployments, including the remediation of security vulnerabilities.
Working with VITA service providers to ensure the VDOT workstation image meets agency needs and security requirements.
Providing advanced problem management, troubleshooting, root cause analysis, and escalations to resolve customer problems.
Providing management with recommendations for systems and process improvements.
Troubleshooting software and hardware problems and enhancing the level of direct services to field staff.
Installing, maintaining, and assisting in testing and upgrading of new and existing hardware and software.
Creating job aids for internal VDOT staff to enhance the use of technical resources to support complex software.
Managing and monitoring customer IT issues using helpdesk tools - KSE, Ivanti, and SharePoint.
Supporting over the phone, in person, and using remote control.

Requirements:

Strong customer service skills with a customer-first attitude.
Extensive skills and experience in desktop products, including but not limited to Windows 10/11, SharePoint, and MS Office 365.
Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices.
Excellent research and investigative skills.
Extensive knowledge and experience in Active Directory, remote support tools, networking.
Working understanding of software license management and compliance best practices.
Ability to troubleshoot hardware and software issues and communicate solutions to customers both in the Central Office and in the field.
Ability to communicate effectively orally and in writing with individuals and groups.
Experience with Power Platform, PowerShell, SQL strongly preferred.
System administration of Ivanti Endpoint Manager or a similar client management system such as SCCM, etc.

Preferred Qualifications:

Experience in working with request/incident tracking and reporting tools.
Extensive skills and experience with Windows environments (Server/Enterprise OS), Microsoft Products (Office Suite, Visio, Project, etc.).
Proven track record of completing technical solutions, enhancements, and projects.
Experience in root cause analysis, remote support tools, and networking fundamentals. Technical writing a plus.
System administration of Ivanti Endpoint Manager or a similar client management solution (MECM, PDQ, Flexera, ManageEngine, etc.).
Working knowledge of the Power Platform (PowerBI/PowerAutomate), Powershell, SQL, strongly preferred.
Knowledge of security vulnerability tracking, remediation, risk-based escalation, CVEs, etc.

About Lorven Technologies:

Lorven Technologies is a leading provider of IT solutions and services. We are committed to delivering high-quality solutions that meet the needs of our clients. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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