Client Care Representative

2 weeks ago


Pittsfield, Massachusetts, United States Haddad Toyota Full time
Client Care Representative

We are seeking a highly skilled Client Care Representative to join our Sales Support Team at Haddad Toyota. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their shopping experience is seamless and enjoyable.

Key Responsibilities:

  • Communicate effectively with internet customers and prospects via phone, email, or text message
  • Manage inquiries from our website, respond promptly, and answer questions about our inventory and services
  • Coordinate appointments for customers to meet with product specialists
  • Provide service to customers seeking to connect with our sales and service teams
  • Exceed customer satisfaction expectations and meet monthly target goals
  • Navigate multiple software applications and technologies concurrently

Requirements:

  • Outstanding communication and relationship-building skills
  • Regular and reliable attendance
  • High school diploma/GED or equivalent customer-facing work experience
  • Previous customer service experience is a plus
  • Internet savvy, good computer skills, and excellent organizational skills

About Us:

Haddad Toyota is a family-owned and locally operated dealership with a strong commitment to employee quality of life and advancement opportunities. We offer a competitive hourly rate of $16 plus a great monthly bonus program.



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