Director of Quality Assurance

7 hours ago

Andover, Massachusetts, United States NEEDS Center Full time
Director of Quality Improvement

Join the NEEDS Center team as we strive to provide exceptional services and support to individuals with developmental disabilities. As a Director of Quality Improvement, you will play a critical role in ensuring that our programs meet and maintain performance standards for licensing, accreditation, and requirements as outlined in DDS contracts.

Key Responsibilities:
  • Conduct regular on-site compliance audits in all MA programs and submit reports to Senior Administration.
  • Travel to the Florida division one week bimonthly to complete on-site audits.
  • Oversee the HCSIS documentation of the agency by reviewing daily alerts in system and notifying appropriate staff on impending deadlines for ISP documentation and the finalization of documentation.
  • Prepare documentation and reports for QI reporting and chair the QI and Compliance meetings.
  • Maintain all QI databases and analyze outcomes based on data collected.
  • Prepare and ensure compliance for all licensing Audits.
  • Provide staff training including but not limited to the following areas: QI, ISP documentation, incident reporting, HIPPA.
  • Conduct regular satisfaction surveys and follow up on identified trends.
  • Collaborate with the Senior Administration in preparation of all licensing and accreditations.
Requirements:
  • Bachelor's degree strongly preferred.
  • Minimum of three years in Human Services in the areas of Quality Management or Residential/Day Program Management.
  • Strong knowledge of DDS, APD regulations and HCSIS.
  • Experience with the Licensing process (DDS, CARF, APD, IB).
  • Proficient with Microsoft Office. Strong Excel skills are required for this position.
  • Driver's license required.
  • Strong organizational skills and attention to detail.
Fantastic Benefits:
  • Health, Dental, and Vision Insurance.
  • 403B Retirement Plan with generous employee match.
  • FSA.
  • Generous PTO (time is fronted after 30 days) and your birthday off.
  • Tuition Reimbursement and Tuition Remission.

The NEEDS Center is committed to providing services and support to individuals with developmental disabilities, including Autism Spectrum Disorder (ASD). Our philosophy is rooted in the tenets of Applied Behavior Analysis (ABA), and Positive Behavior Support (PSB). We strive to assist individuals to become as independent as they can be.

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