Office Manager

1 day ago


Harrisburg, Pennsylvania, United States Dan Nied - State Farm Agent Full time
Job Title: Office Manager

Join our team as an Office Manager at Dan Nied - State Farm Agent, where you will play a crucial role in driving sales and marketing efforts, training team members, and delivering exceptional customer service.

Job Summary:

We are seeking a highly motivated and experienced Office Manager to join our team. As a key member of our agency, you will be responsible for implementing and achieving our marketing and sales plan, generating interest in sales and appointments, and providing prompt and accurate service to our customers.

Key Responsibilities:
  • Implement and achieve the agency's marketing and sales plan
  • Contact prospects and current policyholders to generate interest in sales and appointments
  • Conduct needs-based sales interviews using company-approved software and equipment
  • Provide prompt, accurate, friendly, and cost-effective service to customers
  • Assist the office with servicing existing clients with policy changes, coverage questions, and payments
  • Work with the agent's computer system to update customer databases
  • Prepare forms, policies, and endorsements as required
  • Provide daily coaching and support to sales and service team members
  • Handle escalated customer situations
  • Collect and submit production reports to the agent
Requirements:
  • Ability to learn and apply product, industry, and market knowledge to make professional recommendations to prospects and policyholders
  • Ability to adjust to changing work environments and prioritize multiple activities
  • Ability to create professional business relationships with prospects and policyholders
  • Train the service team members on cross-selling to agency customers
  • Ability to take initiative and act effectively in various circumstances without direction
  • Goal-oriented, highly motivated, and resourceful to achieve company production goals
  • Proven track record of achieving company goals, trustworthiness, dependability, and ethical behavior
  • Proven problem-solving ability, applying and balancing conceptual and analytical thinking
  • Ability to think creatively, be organized, and adaptable to the changing work and industry environment
Compensation:

This is a full-time position with a base salary, plus opportunities for Life and Health sales commissions, Quarterly P/C Commission, and Office Bonuses.

We look forward to hearing from you and discussing this exciting opportunity further.


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