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Laboratory Operations Manager

2 months ago

Louisville Kentucky, United States UofL Health Full time
Job Summary

The Laboratory Operations Manager - Flow Cytometry Specialist collaborates with the Medical Director(s) and Laboratory Director to provide oversight for the technical, fiscal, and administrative operation of the clinical and anatomical laboratories.

Key Responsibilities
  • Ensures that direct reports complete compliance, education, licensure, and certification requirements.
  • Completes and submits all evaluations by due date.
  • Monitors employee satisfaction and develops section strategies to improve employee satisfaction and retain employees.
  • Completes Request for Positions and IT access for new and current staff.
  • Monitors staff to ensure appropriate levels and skill mix while meeting productivity targets.
  • Ensures that payroll and the documentation of attendance and tardiness follows HR Standards.
  • Ensures that all sections meet accreditation and compliance standards; ensures that all laboratory functions are consistent with Hospital Compliance guidelines.
  • Reviews, investigates, and responds to all monthly management reports.
  • Maintains laboratory Chargemaster including CDMs, CPT's, Revenue Codes, Insurance Codes, and Pricing; ensures that all questionable test orders are reviewed for medical necessity and appropriateness.
  • Monitors, trends, and reviews all Quality Improvement indicators and Focus Studies.
  • Monitors quality control and proficiency testing for departments supervised.
  • Assists in development of budget(s) and monitors, and meets budget expectations for assigned cost centers, documenting any variances; develops annual capital and operating budget for sections supervised with input from Medical Director(s).
  • Provides oversight to all procedures within the department as defined in the Procedure Manuals.
  • Reviews, resolves, and responds to incidents and patient safety reports.
  • Attends daily Hospital Safety Huddles and leads daily Laboratory Safety Huddles.
  • Creates a culture of teamwork; establishes and leads effective work groups and teams.
  • Communicates with staff consistently through Shift Logs, e-mails, meetings, Bulletin Boards, etc.
  • Recommends and implements improvements necessary to achieve operational goals and to improve patient outcomes.
  • Identifies opportunities for and implements operational efficiencies to save cost for the organization.
  • Adheres to regulatory requirements and policies/procedures making a consistent effort to meet and improve quality and to ensure patient safety outcomes; seeks ways to improve care and communicate with leaders when safety concerns are identified.
  • Supports and participates in Nursing and Medical Staff committees as needed. Active participation and engagement are required.
  • Maintains compliance with all company policies, procedures, and standards of conduct.
  • Complies with HIPAA privacy and security requirements to maintain confidentiality at all times.
  • Performs other duties as assigned.