Member Experience Ambassador

2 days ago


Denver, Colorado, United States VASA Fitness Full time

Job Summary

VASA Fitness is seeking a highly motivated and customer-focused Member Experience Specialist to join our team. As a Member Experience Specialist, you will be responsible for delivering exceptional experiences to our members and guests, ensuring a positive and memorable visit every time.

Key Responsibilities

  • Member Engagement: Develop and maintain strong relationships with members, understanding their needs and preferences to provide personalized service.
  • Guest Services: Greet guests and members with a smile, providing clear direction and accurate information to ensure a seamless experience.
  • Membership Sales: Sell memberships, upgrades, and personal training consultations, meeting sales targets and driving revenue growth.
  • Club Operations: Execute daily responsibilities to VASA's high standards, including cleaning, restocking merchandise, and processing sales.
  • Feedback and Improvement: Collect and share member feedback with leadership, collaborating with the team to implement ideas and improve the guest and member experience.

Requirements

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact with members and guests in a friendly and courteous manner.
  • Customer Focus: A customer-centric approach, with a passion for delivering exceptional experiences and exceeding member expectations.
  • Teamwork: Ability to work collaboratively with the team to achieve common goals and objectives.
  • Problem-Solving: Strong problem-solving skills, with the ability to anticipate and respond to member needs and concerns.

What We Offer

  • Competitive Compensation: A competitive hourly rate, with opportunities for commission eligibility and sales incentives.
  • Benefits Package: A comprehensive benefits package, including healthcare benefits, paid time off, and 401k options.
  • Professional Development: Opportunities for professional growth and development, with training and support to help you succeed in your role.

Join Our Team

VASA Fitness is a dynamic and fast-paced environment, with a passion for delivering exceptional experiences and exceeding member expectations. If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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