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Customer Experience Ambassador

2 months ago

Denver, Colorado, United States VASA Fitness Full time

Job Summary:

We are seeking a highly motivated and customer-focused Membership Engagement Specialist to join our team at VASA Fitness. As a key member of our staff, you will be responsible for delivering an exceptional experience to our members and guests every visit.

Key Responsibilities:

  • Greet members and guests with a warm and welcoming demeanor, ensuring a positive first impression.
  • Anticipate and respond to member and guest needs, providing clear direction and accurate information.
  • Be knowledgeable about our membership plans, pricing, amenities, and services, and provide personalized recommendations to enhance the member experience.
  • Provide club tours, sell memberships, and assist members with upgrading their plans or booking personal training consultations.
  • Collaborate with the team to identify opportunities to improve the member experience and implement ideas to drive engagement and retention.

Operational Responsibilities:

  • Commit to delivering a fun and meaningful experience to every member and guest.
  • Demonstrate a genuine and kind attitude when interacting with members and guests.
  • Uphold VASA Fitness operational standards, ensuring a clean and welcoming environment.
  • Execute daily responsibilities to VASA's high standards, including following guest and member check-in processes and procedures.

Benefits:

  • We offer a competitive benefits package, including healthcare benefits, two complimentary gym memberships, 401k options, paid time off, and flexible vacation plans.