Member Experience Ambassador

2 months ago


Denver, Colorado, United States VASA Fitness Full time

Job Summary

VASA Fitness is seeking a highly motivated and customer-focused Member Experience Specialist to join our team. As a Member Experience Specialist, you will be responsible for delivering exceptional service to our members and guests, ensuring a positive and memorable experience at every visit.

Key Responsibilities

  • Member Engagement: Greet members with a smile, eye contact, and courteous tone, creating a welcoming atmosphere and building personal connections.
  • Guest Services: Provide clear direction, accurate information, and support to guests and members, anticipating their needs and responding accordingly.
  • Membership Sales: Sell memberships, help members upgrade, book personal training consultations, and sign members up for personal training.
  • Club Maintenance: Execute daily responsibilities to VASA's high standards, including following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.
  • Feedback and Improvement: Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborating with the team to implement ideas.

Requirements

  • Excellent Communication Skills: Ability to communicate effectively with members, guests, and team members.
  • Customer Focus: Strong customer service skills, with a focus on delivering exceptional service and creating a positive experience.
  • Teamwork: Ability to work collaboratively with the team to achieve common goals and objectives.
  • Attention to Detail: Strong attention to detail, with the ability to follow procedures and maintain high standards.

What We Offer

  • Competitive Compensation: Competitive hourly rate, plus commission eligibility for memberships and personal training sales.
  • Benefits Package: Comprehensive benefits package, including healthcare benefits for employees who work 20+ hours per week, two complimentary gym memberships, and 401k options.

Why Join VASA Fitness?

VASA Fitness is a dynamic and growing company that values its employees and provides opportunities for growth and development. We are committed to creating a positive and inclusive work environment, where employees can thrive and make a meaningful contribution to our success.


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