Member Experience Ambassador
2 months ago
Job Summary
VASA Fitness is seeking a highly motivated and customer-focused Member Experience Specialist to join our team. As a Member Experience Specialist, you will be responsible for delivering exceptional service to our members and guests, ensuring a positive and memorable experience at every visit.
Key Responsibilities
- Member Engagement: Greet members with a smile, eye contact, and courteous tone, creating a welcoming atmosphere and building personal connections.
- Guest Services: Provide clear direction, accurate information, and support to guests and members, anticipating their needs and responding accordingly.
- Membership Sales: Sell memberships, help members upgrade, book personal training consultations, and sign members up for personal training.
- Club Maintenance: Execute daily responsibilities to VASA's high standards, including following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.
- Feedback and Improvement: Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborating with the team to implement ideas.
Requirements
- Excellent Communication Skills: Ability to communicate effectively with members, guests, and team members.
- Customer Focus: Strong customer service skills, with a focus on delivering exceptional service and creating a positive experience.
- Teamwork: Ability to work collaboratively with the team to achieve common goals and objectives.
- Attention to Detail: Strong attention to detail, with the ability to follow procedures and maintain high standards.
What We Offer
- Competitive Compensation: Competitive hourly rate, plus commission eligibility for memberships and personal training sales.
- Benefits Package: Comprehensive benefits package, including healthcare benefits for employees who work 20+ hours per week, two complimentary gym memberships, and 401k options.
Why Join VASA Fitness?
VASA Fitness is a dynamic and growing company that values its employees and provides opportunities for growth and development. We are committed to creating a positive and inclusive work environment, where employees can thrive and make a meaningful contribution to our success.
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