Community Ambassador

1 week ago


Denver, Colorado, United States National Guard Employment Network Full time
About the Role

We are seeking a highly skilled and customer-focused Experience Ambassador to join our team at National Guard Employment Network. As an Experience Ambassador, you will be responsible for providing exceptional service to our residents, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Uphold the highest standards of customer service, ensuring a positive experience for all residents and guests.
  • Establish and maintain strong relationships with residents, guests, and team members, fostering a sense of community and belonging.
  • Provide personalized support and assistance to residents, addressing their inquiries, concerns, and requests in a timely and professional manner.
  • Collaborate with the Director of Services, General Manager, and other team members to develop and implement programs and initiatives that enhance the resident experience.
  • Stay up-to-date on local activities, events, and establishments, providing recommendations and information to residents and guests.
  • Manage building access, maintain the atmosphere and cleanliness of common spaces, and ensure the overall safety and security of the property.
  • Perform administrative tasks, such as light copying, package management, and other duties as assigned by management.
Requirements
  • High School Diploma or equivalent required; some college preferred.
  • A minimum of one year of experience working in hospitality or customer service industry required.
  • Multifamily experience preferred.
  • Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors.
  • Computer savvy with the capacity to learn and master multiple software systems.
  • Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency.
  • Active listening skills, strong attention to detail, and strong organizational skills.
  • Proactive decision-making and problem-solving skills.
  • Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem.
  • Ability to work a flexible schedule, including evenings and weekends.
What We Offer
  • Comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
  • Paid time off, paid holidays, and volunteer hours to all full-time team members.
  • A 401(k) plan with a match to help you reach your savings goals.
  • Extensive learning and development opportunities to support growth and career advancement.

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