Customer Experience Representative

2 days ago


Monroe, Louisiana, United States Enterprise Mobility Inc Full time
Job Title: Customer Experience Representative

Enterprise Mobility Inc is seeking a Customer Experience Representative to join our team. As a Customer Experience Representative, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience from initial contact to final resolution.

Key Responsibilities:
  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental upon return
  • Notify management of any known customer problems and vehicle problems
Requirements:
  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
What We Offer:
  • Paid time off
  • Consistent full-time 40-hour per week schedule
  • Employee discount
  • Retirement savings plan including 401(k) with matching profit sharing
  • Health insurance
  • Life insurance
  • Dental insurance
  • Vision insurance
  • Training and development

Enterprise Mobility Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status and will not be discriminated against on the basis of disability.



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