Customer Service Representative
9 hours ago
Join Avflight as a Customer Service Representative and be the first point of contact for customers arriving at our facility. As a key member of our team, you will have the opportunity to interact with large business flight departments and high-profile clients, providing professional service and solutions.
Key Responsibilities:- Provide exceptional customer service to crew members and passengers
- Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
- Resolve customer requests, questions, and complaints regarding Avflight's services or products
- Process sales transactions, closeout and balance daily inventory, fuel tickets, and meter sheets
- Perform other duties as assigned
- High school diploma or GED
- Must be 18 years or older
- Must be available for evenings and weekends
- Hotel/hospitality/customer service experience a plus
- Must be comfortable learning how to answer multi-line phone system, email, filing, faxing, and computer skills including Microsoft products
- Must be able to lift 20 lbs and carry up to 10 lbs. Frequent sitting, standing, bending, reaching
- Must have valid Driver's license
- Must be available for holidays and weekends if needed
- Experience in aviation is a plus
- Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
- Must have the ability to multitask; excellent communication and organizational skills
- Be pleasant with others on the job and display a good-natured, cooperative attitude
- Must possess a valid driver's license and pass background screening and airport screening
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