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Customer Experience Associate

2 months ago


Monroe, Louisiana, United States Enterprise Mobility Inc Full time

{"h1": "Customer Experience Representative", "p": "At Enterprise Mobility Inc, we are seeking a Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.

Responsibilities:

* Meet and greet customers in a professional and friendly manner
* Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
* Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
* Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors
* Place outgoing calls for callback management and miscellaneous calls as assigned
* Assist in assessing the condition of rental upon return
* Notify management of any known customer problems
* Notify management of any known vehicle problems and any required vehicle maintenance

Requirements:

* Must be at least 18 years old
* High School Diploma or G.E.D. required
* Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
* Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
* No drug or alcohol-related conviction on driving record in the past 5 years
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

We offer a competitive salary, paid time off, consistent full-time schedule, employee discount, retirement savings plan, health insurance, life insurance, dental insurance, vision insurance, and training and development opportunities.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this position.", "h2": "Benefits", "ul": ["Paid time off", "Consistent full-time 40 hour per week schedule", "Employee discount", "Retirement savings plan", "Health Insurance", "Life Insurance", "Dental Insurance", "Vision Insurance", "Training and development"]}