Customer Service Representative
3 days ago
Customer Service Representative
We are seeking a skilled Customer Service Representative to join our team at Acme Brick Company. As a key member of our customer-facing team, you will be responsible for providing exceptional product and service information to customers and sales representatives.
Key Responsibilities:
- Communicate with customers via phone, email, or in-person on various concerns.
- Work with vendors and manufacturers on product inquiries.
- Place purchase orders for tile, wood, stone, and other masonry products with various manufacturers and vendors.
- Serve as a backup to other CSRs.
- Receive tile, wood, stone, and other masonry materials into inventory through the operating system.
- Assist warehouse and other associates with sample orders and verifying material from vendors.
- Order entry of sales orders and sales transfers.
Requirements:
- 2+ years of related experience.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office and Excel (JDE experience preferred).
Competencies:
- Integrity.
- Initiative.
- Teamwork.
- Customer Service Orientation.
- Relationship Building.
- Quality Focused.
Education:
High school diploma or equivalent required; some college is preferred.
We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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