Behavioral Health Specialist

23 hours ago

Haverhill, Massachusetts, United States Serenity at Summit New England Full time
About Serenity at Summit New England

Serenity at Summit New England is a leading provider of mental health services, committed to delivering evidence-based, holistic care to our clients. Our team is dedicated to creating a supportive and therapeutic environment that fosters growth and recovery.

Job Summary

We are seeking a highly motivated and compassionate Behavioral Health Technician to join our team. As a BHT, you will play a vital role in ensuring the smooth day-to-day operations of our clinical program. Your primary responsibilities will include completing assigned tasks, maintaining customer satisfaction, addressing client concerns, and upholding safety and compliance standards.

Key Responsibilities
  • Adhere to established protocols and procedures to ensure compliance with regulatory requirements.
  • Complete daily assignments as directed, fulfilling responsibilities as a Behavioral Health Technician.
  • Communicate and document all client concerns promptly and accurately.
  • Maintain a positive and professional demeanor to ensure customer satisfaction and positive interactions with clients.
  • Ensure that immediate client needs are met and provide redirection when necessary, always treating clients with respect.
  • Report any adverse client behaviors and concerns promptly to the appropriate parties.
  • Collaborate with all departments to ensure optimal client care and safety.
  • Maintain the clinical building in accordance with Joint Commission and company operational systems, including regular cleaning and upkeep.
  • Provide transportation to clients following the Transportation Policy.
  • Supervise client activities and conduct rounds as required, documenting relevant information.
  • Perform and observe Urine Drug Screens as necessary.
  • Adhere to state, federal, Joint Commission, and BSAS standards and regulations at all times.
  • Communicate client emergent situations in a calm and organized manner to the appropriate parties.
  • Follow client schedules as defined, ensuring clients are present and punctual.
  • Assist with laundry and perform small house cleaning duties.
  • Aid in training BHT staff, sharing knowledge and providing guidance.
  • Facilitate client groups under the direction of the Executive Director and Clinical Director.
Qualifications
  • One year of psychiatric experience on an inpatient psychiatric unit or comparable experience preferred.
  • High School Diploma, GED, or equivalent.
  • Work experience in customer service, hospital, or treatment program setting.

We are looking for a detail-oriented individual with excellent communication skills and the ability to work effectively within a team. The ideal candidate should have a strong commitment to client care, safety, and satisfaction. Previous experience as a Behavioral Health Technician or in a similar clinical setting would be advantageous. If you are passionate about making a positive impact and contributing to the well-being of clients, we encourage you to apply for this position.

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