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Senior Patient Services Coordinator

2 months ago


Lubbock, Texas, United States Texas Tech University Health Sciences Center Full time
Senior Patient Services Coordinator

Position Overview
This role is pivotal in ensuring efficient patient flow within the clinic environment.

The incumbent will act as the primary liaison for patients, handling appointment scheduling, preparing essential documentation prior to patient visits, welcoming patients, and maintaining accurate records.

Additionally, this position may involve managing billing for clinic services, submitting insurance claims, addressing inquiries from patients and insurance providers, and keeping pertinent departmental information organized.

Responsibilities may also include cash handling.


Key Responsibilities

Managing multi-line phone systems, proficiency in Microsoft Office applications, familiarity with electronic health record systems, reconciling payments, overseeing collections, and coordinating schedules for multiple providers. The individual will collaborate closely with the Patient Services Supervisor to serve as the primary contact within the clinic.


Qualifications Required
A high school diploma or equivalent is necessary. A minimum of 3 years of experience in customer service, office administration, or a related field is required, with at least 2 years in a healthcare environment preferred. Additional educational qualifications may be considered in lieu of experience.


All qualified candidates will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information, or status as a protected veteran.


The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act mandates that institutions participating in federal financial aid programs maintain and disclose campus crime statistics and security information.

Institutions are required to publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees.

This report can be accessed through the institution's official website.