Prosthetic Intake Coordinator

4 weeks ago


Milwaukee, Wisconsin, United States Hanger Prosthetics & Orthotics Full time

Job Summary: We are seeking a highly skilled Intake Specialist to join our team at Hanger, Inc. As an Intake Specialist, you will be responsible for promoting the values of Hanger, receiving incoming calls from patients, and scheduling various appointment types for multiple locations. You will communicate professionally with patients, document and confirm requested appointments, and provide excellent customer service. Your impact will be felt across the organization as you determine the most appropriate location, clinician, and appointment type needed for each patient.

Key Responsibilities:

  • Receive incoming calls from patients and schedule appointments for multiple locations
  • Communicate professionally with patients and document requested appointments
  • Provide excellent customer service and determine the most appropriate location, clinician, and appointment type needed for each patient
  • Manage incoming faxes from referral sources and triage general inquiry calls
  • Contact patients for no-show or rescheduled appointments

Requirements:

  • High school education or equivalent
  • Minimum of 2 years of related experience
  • Good fit for the job, as determined by a skills assessment

About Hanger, Inc.: Hanger, Inc. is a leading provider of orthotic and prosthetic services and products. Our mission is to empower human potential by providing superior patient care, outcomes, services, and value. We are committed to providing equal employment opportunity in all aspects of the employer-employee relationship.


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