Field Engineer
4 weeks ago
Job Summary:
Ledgent Technology is seeking a skilled Field/Onsite Engineer or IT Help Desk professional to join our team. As a Field/Onsite Engineer or IT Help Desk professional, you will provide support and complete small engagements/small projects, both remotely and onsite, for our clients. This includes installing networking equipment, setting up workstations, installing and updating software, troubleshooting issues, and more.
Key Responsibilities:
- Provide technical support and complete small engagements/small projects for clients
- Install and configure networking equipment
- Set up and configure workstations
- Install and update software
- Troubleshoot technical issues
Requirements:
- 3 years minimum Field/Onsite Engineer or IT Help Desk experience
- Previous MSP experience is strongly preferred
- Strong aptitude for Customer Service
- Ability to self-schedule and project plan for small engagements
- Ability to organize and manage multiple priorities
- Excellent analytical, verbal, and written communication skills
- Ability to adapt quickly to new technologies and changing business requirements
- Able and willing to collaborate as part of a team
- Respond to emergency situations effectively, maintaining poise and focus
Preferred Qualifications:
- Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
- Bachelor's degree (in a related field) or equivalent experience
Ledgent Technology is an equal opportunity employer and welcomes applications from diverse candidates. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.
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