Call Center Support Specialist
4 days ago
We are seeking a skilled Customer Service Representative to join our team at Biz Voice Boost. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels. Your primary goal will be to ensure that every customer interaction is positive, efficient, and effective.
Responsibilities:
- Handle Customer Inquiries:
- Answer phone calls, emails, and chats from customers.
- Respond to customer inquiries, complaints, and requests for assistance.
- Resolve Customer Issues:
- Identify and resolve customer issues effectively, escalating complex cases to the appropriate team or supervisor when necessary.
- Document and track customer interactions using our CRM system.
- Communicate Effectively:
- Clearly explain solutions, policies, or product details to customers.
- Maintain a calm and empathetic tone, even in challenging situations.
Requirements:
- A high school diploma or equivalent (Bachelor's degree preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Proficiency with computer systems, CRM software, and basic troubleshooting.
- Multitasking and time-management skills.
- Patience, empathy, and a customer-first mindset.
- The ability to work in a fast-paced environment.
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Call Center Support Specialist
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