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Client Relations Associate I

2 months ago

Plano, Texas, United States PennyMac Full time

PENNYMAC
Pennymac is a leading financial services organization specializing in a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans, along with the management of investments related to the U.S. mortgage market.
At Pennymac, our workforce is the cornerstone of our achievements and the essence of our vibrant work culture.

We collectively strive towards a shared objective of assisting millions of Americans in realizing their dreams of homeownership throughout the entire mortgage process.

Job Overview: As a Sales Contact Center Specialist, your key responsibilities will encompass vital functions within the sales division, including executing outbound calls to potential borrowers and effectively directing inbound customer inquiries to the appropriate departments.


Key Responsibilities:
  • Conduct a high volume of outbound calls for designated sales initiatives.
  • Highlight the advantages of Pennymac's competitive offerings to address customer needs and provide suitable rebuttal options when necessary.
  • Respond to inbound calls from prospective borrowers promptly and route inquiries as needed.
  • Maintain data accuracy and documentation within required systems.
  • Adhere to the assigned schedule, including meal and rest breaks.
  • Perform additional related tasks as assigned.
  • Exhibit behaviors that align with the organization's core culture and values.

A Typical Day: You will demonstrate excellent interpersonal, written, and verbal communication skills, alongside the ability to manage multiple tasks in a deadline-oriented environment. Familiarity with Google G-Suite and Microsoft Office is advantageous. A proven history of delivering timely and precise information in a fast-paced setting is essential, with prior experience in the financial services or mortgage industry preferred.

What You'll Bring: You will possess strong interpersonal, written, and verbal communication skills, the ability to multitask effectively, and a detail-oriented mindset. Being a team player who can work independently is crucial, as is a proven track record of providing timely and accurate information in a dynamic environment. Experience in the financial services or mortgage sector is preferred.

Why You Should Join: As one of the top mortgage lenders nationwide, Pennymac has empowered over 4 million homeowners to achieve and maintain their homeownership aspirations.

Our vision is to be the most trusted partner in homeownership.

Across the country, 4,000 Pennymac team members are guided by our core values of being Accountable, Reliable, and Ethical in all our endeavors.

Pennymac is dedicated to conducting business that contributes positively and fosters sustainable growth while promoting an equitable and inclusive environment where all employees and customers feel valued, respected, and supported.


Benefits That Bring It Home:
Whether you seek flexible benefits for today, short-term goals for tomorrow, or long-term success and retirement planning, Pennymac's benefits are designed to support you.

Key Benefits Include:
  • Comprehensive Medical, Dental, and Vision coverage.
  • Paid Time Off Programs encompassing vacation, holidays, illness, and parental leave.
  • Wellness Programs, Employee Recognition Programs, and onsite amenities at select locations.
  • Retirement benefits, life insurance, 401k matching, and tuition reimbursement.
  • Philanthropy Programs including matching gifts and volunteer grants.

To explore more about our benefits, please visit: Pennymac Benefits.


Compensation:
Individual salaries may vary based on several factors, including specific roles, geographic location, and skills and experience as outlined below:
  • Lower range - Developing skills and experience in the role.
  • Mid-range - Experience and skills align with proficiency in the role.
  • Higher range - Experience and skills add value beyond typical role requirements.

Some positions may qualify for performance-based compensation and/or stock-based incentives awarded based on both company and individual performance.


Salary:
$37,000 - $48,000

Work Model:
OFFICE
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