Market Financial Center Manager

4 days ago

Doral, Florida, United States Bank of America Full time

Job Title: Market Financial Center Manager

Job Summary:

Bank of America is seeking a Market Financial Center Manager to support a cluster of financial centers in designated markets. The successful candidate will operate as a backup financial center leader, manage client traffic, and foster a client-centric culture.

Key Responsibilities:

  • Manage client traffic and engage clients to foster retention
  • Operate as a backup financial center leader within a market
  • Manage business results through formalized management routines and coaching
  • Create a world-class client experience environment
  • Manage market-level initiatives prescribed by market leaders
  • Drive operational excellence

Requirements:

  • 1+ years of leadership experience demonstrated through coaching, training, or motivating a diverse work team
  • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
  • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
  • Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability
  • Proven record of balancing risk and making sound decisions while achieving business goals
  • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
  • Strong organizational skills, including the ability to manage multiple responsibilities, prioritize, and delegate while delivering results
  • Strong communication skills, including verbal, non-verbal, written, and presentation skills, and active listening skills
  • Proficiency in computer skills and professional programs, such as Microsoft Office
  • Ability to pass pre-employment assessments and compliance requirements
  • Availability to work weekends and/or extended hours as required to run the business
  • Must be able to travel to any financial center within the defined market

Desired Qualifications:

  • 1+ years of management experience, including hiring, coaching, and developing direct reports
  • Experience in the following industries: Consumer banking/financial services, mortgage, retail, or hospitality
  • Undergraduate degree
  • Bilingual (fluent verbal and written)

Skills:

  • Customer Service Management
  • Performance Management
  • Coaching
  • Customer and Client Focus
  • Talent Development
  • Risk Management
  • Sales Performance Management
  • Business Operations Management
  • Recruiting
  • Result Orientation
  • Referral Management
  • Leadership Development
  • Inclusive Leadership
  • Prioritization
  • Problem Solving

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial, and municipal laws.

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