Market Financial Center Manager

1 week ago

Doral, Florida, United States Bank of America Full time

Job Title: Market Financial Center Manager

Job Summary:

We are seeking a highly skilled Market Financial Center Manager to join our team at Bank of America. As a Market Financial Center Manager, you will be responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource.

Key Responsibilities:

  • Manage client traffic, engaging and appropriately routing clients, and fostering client retention
  • Manage business results through formalized management routines and coaching
  • Create a world-class client experience environment
  • Manage market-level initiatives prescribed by market leaders
  • Drive operational excellence

Requirements:

  • 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
  • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
  • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
  • Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
  • Proven record of balancing risk and making sound decisions while achieving business goals
  • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
  • Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
  • Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
  • Proficiency in computer skills and professional programs (for example, Microsoft Office)
  • Ability to pass pre-employment assessments and compliance requirements
  • Availability to work weekends and/or extended hours as required to run the business
  • Must be able to travel to any financial center within the defined market

Preferred Qualifications:

  • 1+ years management experience including hiring, coaching, and developing direct reports
  • Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality
  • Undergraduate degree
  • Bilingual (fluent verbal and written)

Skills:

  • Customer Service Management
  • Performance Management
  • Coaching
  • Customer and Client Focus
  • Talent Development
  • Risk Management
  • Sales Performance Management
  • Business Operations Management
  • Recruiting
  • Result Orientation
  • Referral Management
  • Leadership Development
  • Inclusive Leadership
  • Prioritization
  • Problem Solving

Education:

  • High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Equal Employment Opportunity:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

Drug-Free Workplace and Alcohol Policy:

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse.

Benefits:

Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents.

Disclaimer:

Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

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