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Leave Accommodation Specialist

2 months ago

Dallas, Texas, United States Worldwide Flight Services Full time
About WFS

At Worldwide Flight Services, we're committed to delivering exceptional results for our customers. As a key member of our team, you'll play a vital role in ensuring compliance with federal and state leave requirements.

Job Summary

This role is responsible for providing support for all leave of absence cases, working closely with operational, Risk Management, and Human Resource teams. You'll be the primary point of contact for employees, managers, and HR, ensuring seamless communication and coordination throughout the leave process.

Key Responsibilities
  • Provide guidance on state and city family and medical leave laws, ensuring compliance and accuracy.
  • Track and administer leave history for the past 12 months, maintaining accurate records and reports.
  • Notify employees of FMLA and state leave policies, ensuring they understand their rights and responsibilities.
  • Verify eligibility requirements, facilitate certification processes, and send initial paperwork to employees.
  • Send correspondence for approvals and denials to employees, maintaining clear and concise communication.
  • Track and record all employee requests and individual leaves in a secure manner, ensuring confidentiality and data protection.
  • Provide notification to managers on leave approvals and return-to-work dates, ensuring a smooth transition.
  • Coordinate complex cases that combine multiple benefit areas, requiring strong analytical and problem-solving skills.
  • Provide program utilization reports detailing employees on leave, frequency of leave, and qualifying events, helping to inform business decisions.
  • Coordinate with STD/LTD vendors for employer statements and leave notifications, ensuring timely and accurate communication.
  • Verify employee leave status in benefits administration systems, ensuring accuracy and compliance.
  • Submit benefits administration system changes and pay authorizations (vacation, sick, etc.) to payroll, maintaining seamless operations.
  • Report auditing: benefits administration system leave status and STD/LTD claim status, ensuring compliance and accuracy.
  • Educate and counsel employees on all aspects of leave of absence, providing clear guidance and support.
  • Partner closely with the Human Resources Director on all related accommodation and/or leave cases/claims, meeting regularly to review status and progress.
  • Educate and counsel managers and HR on leave-related policies and procedures, conducting training as needed to ensure compliance and understanding.
  • Leave File Management: gather claims data provided by vendors and HR managers, sending reports to HR for review and analysis.
Requirements
  • Bachelor's degree with 7-10 years of experience in Human Resources, 4-5 years in leave management preferred.
  • CLMS Certification preferred.
Preferred Skills
  • Ability to analyze information and convert related activities into a comprehensive work plan.
  • Ability to communicate and make recommendations to upper management.
  • Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions.
  • Ability to multi-task and drive multiple projects.
  • Ability to work independently in a fast-paced environment with changing priorities.
  • Demonstrated ability to deal with confidential information.
  • Demonstrated problem-solving, time management, and priority-setting skills.
Physical Requirements/Working Conditions
  • Occasionally move about inside the office to access filing cabinets, office machinery, etc.
  • Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • Walk short distances.
  • Reach above and/or below shoulder.
  • Handle/grasp documents or office equipment.
  • Sit and/or stand for short or extended periods of time.
  • Lift/carry/move objects, files, and documents up to 50 pounds.
  • Work in an office environment using standard office equipment.
  • Talk, listen, and speak clearly on the telephone.
  • Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Perks & Benefits
  • Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app.
  • On-the-spot recognition offered through Awardco.
  • Health benefits with multiple options for full-time employees.
  • Travel discounts, pet insurance, discount shopping, and more through WFS Employee Extras.
  • Wellness programs offered to all employees.
  • 401(k) program offered with company match.
  • Opportunity for internal mobility and transfers available.