Solutions Center Professional
3 hours ago
We are seeking a talented Solutions Center Representative to join our team at Pyramid Consulting. This is a 24+ months contract opportunity with long-term potential and is located in Columbus, OH (onsite).
Job SummaryThe Solutions Center Representative will be responsible for providing exceptional customer support and technical assistance to our clients. The ideal candidate will have excellent communication skills, a strong problem-solving attitude, and the ability to work in a fast-paced environment.
Responsibilities- Provide technical support and assistance to clients via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Collaborate with internal teams to resolve complex technical issues
- Document and track customer interactions and issues
- Meet or exceed performance metrics and quality standards
To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic knowledge of computer systems and software
- High school diploma or equivalent required; degree in a related field preferred
We offer a competitive hourly rate of $19/hour, as well as a comprehensive benefits package, including health insurance, 401(k) plan, and more.
Please review the job description carefully and contact us if you are interested in this opportunity.
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