Guest Service Representative

5 days ago


Quantico, Virginia, United States U.S. Marine Corps Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at the U.S. Marine Corps. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities
  • Guest Registration and Check-out: Register and check-out guests, assign rooms, issue and control keys, present guest folios, collect payments, and maintain records using the property management system.
  • Customer Service: Provide guests with information and advice about location of activities and tourist attractions in the immediate area. Engage guests in a friendly and hospitable manner and seek opportunities to exceed expectations.
  • Cash Handling: Handle cash and be responsible for managing a change fund. Answer telephone or operate telephone system. Receive, sort, and distribute mail.
  • Inventory Management: Sell retail and sundry merchandise. Restock sundry or retail shop, and present merchandise in a neat and orderly fashion. Conduct monthly inventory. Receive product and make recommendations on reorders.
  • Housekeeping and Maintenance: Maintain a clean and orderly workstation and take ownership of the appearance and cleanliness of the guest lobby to maintain a clean and organized environment for guests. Remove clutter and debris as required.
  • Shift Work: May work any shift as required, including overnight shifts.
  • Customer Satisfaction: Provide World Class Customer Service with an emphasis on courtesy. Assist customers and communicate positively in a friendly manner. Acknowledge customers, smile, and make eye contact. Ask questions to determine, verify, and solve problems. Check for satisfaction on the quality of goods and services. Take action to solve problems quickly. Alert the higher-level supervisor, or proper point of contact for help when problems arise.
  • Safety and Security: Adhere to safety regulations and standards. Use required safety equipment, and observe safe work procedures. Promptly report any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
  • EEO and Harassment: Adhere to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Requirements
  • Education and Experience: Six months experience of operating a computer is preferred. Knowledge of basic cash handling techniques. Knowledge of basic math. This is a white-collar position where occasional lifting up to 20 lbs may be required.


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