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Retail Team Lead

2 months ago


Quantico, Virginia, United States Coop Full time

About the Role

We are seeking a highly motivated and experienced Customer Service Manager to join our team at Coop. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities

  • Lead a team of customer service representatives to ensure that our customers receive exceptional service
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure that customer needs are met
  • Provide training and coaching to customer service representatives to ensure that they have the skills and knowledge needed to provide exceptional service

Requirements

  • Proven experience in a customer service leadership role
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • The chance to work with a leading retailer and make a real difference in the lives of our customers