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Retail Team Lead
2 months ago
About the Role
We are seeking a highly motivated and experienced Customer Service Manager to join our team at Coop. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.
Key Responsibilities
- Lead a team of customer service representatives to ensure that our customers receive exceptional service
- Develop and implement customer service strategies to improve customer satisfaction and loyalty
- Monitor and analyze customer feedback to identify areas for improvement
- Collaborate with other departments to ensure that customer needs are met
- Provide training and coaching to customer service representatives to ensure that they have the skills and knowledge needed to provide exceptional service
Requirements
- Proven experience in a customer service leadership role
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- The chance to work with a leading retailer and make a real difference in the lives of our customers